International

International

SAPTCO operates direct international services to UAE, Bahrain, Kuwait and Jordan. Additionally, SAPTCO provides services to Egypt and Sudan via connecting ferries.

Ticket Reservation & Payment Methods

 

You can book through:

Payment Options:

  • Payment by credit card or online payment channel (SADAD)
  • Cash Payment when purchasing the ticket from travel agents
 
 

Travel Documents

Make sure that you have the necessary documents while using one of "SAPTCO" buses.

Saudis and the citizens of GCC countries:

  1. The original copy of ID card or passport
  2. No companion is permitted to travel using a passport without the passport holder.

Citizens of Non-GCC Countries:

  1. The required passport and visas shall be held by and be the liability of the passenger.

Instructions and Advices

  1. All necessary travel documents should be kept with the ticket until the end of the trip and should be shown at the departure gate.
  2. Smoking is prohibited inside the buses.
  3. The passenger should check in at the travel stop or station at least 30 minutes before the departure.
  4. If the customer is unable to travel for any reason, he/she can recover 65% of the unused ticket value.
  5. In case of ticket usage and the passenger desires not to continue, the ticket value or part of it is non-refundable.
  6. The front seats of all buses are reserved for families.
  7. Valuable or breakable luggage, necessary travel documents are the responsibility of the passenger.
  8. When reaching a station, the passenger should head to the luggage department to complete the luggage-related procedures before going to the departure gate.

Children Travel:

  1. Children under the age of twelve are entitled to travel at half the adult fee.
  2. Children under the age of thirteen are not permitted to travel alone.
  3. Children aged from thirteen to seventeen can travel alone after completing the guardian approval form.
  4. All Children must have an ID card to travel.
  5. Infants aged less than two years required a ticked which will be issued free of charge.

Information on Luggage

  1. Permitted Luggage for SAPTCO bus passenger:
    • Domestic trips within the cities of the Kingdom of Saudi Arabia: 75 Kg for adult ticket and 35 Kg for child ticket. To excess luggage is charged at one SAR per Kg.
  2. The maximum dimensions of each piece of luggage shall be 50 cm in width, 90 cm in length and 40 cm in height.
  3. There should be a sticker placed on any piece of luggage.
  4. Hand Luggage
    • Hand luggage are the responsibility of the passenger. The company shall not be liable for any damage that may occur to the hand luggage. Each piece of hand luggage shall not exceed 7 Kg in weight.
  5. Prohibited Materials:Passenger shall not have the following materials transported as part of his/her luggage:
    • The materials that are prohibited by the laws, regulations and/or orders enforceable in Saudi Arabia shall not be transported.
    • o The materials that are considered to be unsuitable for transportation, for their weight, size, shape or characteristics or for being breakable or damageable, including the inflammable substances, explosives, armaments, ammunitions, animals, liquids and acids.
    • Registered luggage shall not include breakable and damageable materials, including the valuables, funds, jewels, precious metals, PCs or other personal electronic devices, highly valuable or significant documents and/or negotiable instruments.
  6. Lost Luggage:
    • Lost pieces shall be reported to the competent officials in the stations immediately upon arrival.
    • The Company shall not be liable for any damage to or loss of the luggage in the course of service, unless it is proven that such damage or loss results from the Company's negligence. If registered luggage is lost, indemnity shall be limited to a maximum sum of SAR350 per piece, provided that the accident of loss shall be reported, the procedures be completed and the sticker of lost piece be found.

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